Answering the Most Important Question in Business Today
How Happy are your Customers and Employees?
So, who do you want to ask first?
Welcome to the world's only real-time feedback platform featuring therevolutionary Customer Happiness Score® and Employee Happiness Score®. With live two-way communications and powerful new strategies to get active with feedback and grow your business.
How does it work?
1. Collect Feedback
Use quick and easy surveys to collect employee and customer feedback.
2. Respond To Feedback
Reply to feedback directly via the email-based communications platform.
3. Act On Your Insight
Use your feedback to make strategic improvements and grow your business quicker.
What makes us different?
Not all feedback systems were created equal. Unlike the other guys, ActiveFeedback cares how your customers feel because they have the power to make your business better! Here are just five things you won't enjoy anywhere else.
Emotion over boring surveys
Your customers or employees don’t have the time (or inclination) to answer loads of questions. You don’t have the time to read them. All that matters is how your customer or employee feels, so we ask! It's emotions that drive people's behaviours, so we've got rid of all the other fluff.
Hear from the silent majority
We developed a survey technique that secures the highest possible fill in rates (seriously, we spent two years testing it!). Stop just hearing from a few of your customers or employees and give everyone a voice. The wisdom of the crowd is key to making the best business decisions.
Turn feedback into a conversation
It’s rude to ignore someone if they offer you advice, not to mention pointless asking if you’re not going to listen. Using our communications platform you can say thanks for a thanks, or even turn a negative experience around. You can invite your happiest customers to tell their friends, family and the world.
The one number that counts
Collecting reams of insightful data is great, but how can you communicate with your team and make real change? ActiveFeedback is the only platform to generate your unique Customer Happiness Score® and Employee Happiness Score®. A single number between 0 and 100 produced in real time the whole team can get behind.
Help and advice
every step of the way
Unlike other platforms, we want you to do something with all of the feedback you collect. We will provide you with loads of free execution plans, regular webinars and fantastic support to ensure you're not just collecting feedback, you're benefitting from it.
Use Customer Feedback
To Earn Loyalty
Understand how your customers feel and respond in real-time. Build an army of brand advocates by engaging like never before.
Turn Conversations Into Conversions
Personalise your marketing messages based on how your customers feel. Your customers will look forward to hearing from you and tell their friends.
Grow Your Business
Give every customer a voice, and with the wisdom of the crowd, you will be making business improvements based on what your customers want and need.
More on Customer Feedback
Give Your Employees A VoiceTo Show Them You Care
Know exactly how your employees feel and respond in real-time. Build a loyal workforce who feel valued and empowered.
Keep Your Best People
Don't wait for the exit interview to find out what the problems were. Have an open communication and turn around problems before they are even problems.
Feelings in a single number
The patented Employee Happiness Score® gives you a single number between 0 and 100 for your entire workforce. Get your team all behind one goal and see your overall score rocket.
More on Employee Feedback
We could talk about the benefits of ActiveFeedback until we are blue in the face but, ultimately, it's results for you and your business that matters. Here are a couple of examples of where ActiveFeedback has made an enormous difference for these two businesses.
The Black Rock Grill Restaurant has achieved a Customer Happiness Score® of 97/100, been in the Top 10 on TripAdvisor for seven years, grown an Email Database of 18,500 people and a loyalty club with 7,500 members.
Potters Resort has achieved an Employee Happiness Score® of 87/100, reduced staff turnover by 21%, and has a company culture that means most new staff members are recommended into the business by current employees.
See how easy it is to use ActiveFeedback for your business.
Start your free trial now.
Start your free trial and ask up to 500 people how they feel about your business now.
14 days full access and no credit card required.