Respond directly to your customer feedback within the platform
Start your 14-day, full access, free trial now and survey up to 500 people. No credit card required.
Turn Feedback Into Conversations
Now you've got customer feedback, it's time to act on it.
Respond to your customer feedback with the email-based conversations platform. Most systems only collect customer feedback, responding to feedback is where the real benefits lie.
It's so quick and easy you can respond in seconds.
Quickly Resolve Any Issues
Act on negative customer feedback as soon as you receive it.
Reply immediately to resolve any customer issues directly. This can stop complaints reaching social media or review websites, and you may be able to win-back disgruntled individuals.
Protect your reputation and increase retention in seconds.
Thank Your Happiest Customers
Most businesses overlook happy customers.
They're missing out. By thanking your happy customers for their great feedback, you can strengthen relationships, increase loyalty and encourage online reviews.
Don't underestimate the power of a thank you.
Add Tags After Conversations
Easily keep track of conversations.
With tags, you can sort contacts into criteria after a conversation is finished for future use. This will save you time trawling through previous conversations and also group them for further segmentation.
Using custom tags will save you time and effort.
Create Response Templates
Do you keep responding to your customers with the same messages?
Save time by creating templates of your responses that you frequently use. This is ideal for customers who leave similar comments, so you can bulk select them when sending a templated response.
Templates save you time writing similar responses.
Start turning feedback into conversations now with ActiveFeedback
14-days full access and no credit card required.